Presentations from Customer First Events, 2007:

Presentations from Customer First Network events held in 2007 are provided below. Visit the Events page to read about forthcoming events.

• Customer Needs in a Changing Environment - 29 November 07, Lancastrian Suite, Gateshead

291107 Agenda

291107 Association of Greater Manchester Authorities - The Power of Processes

291107 Becoming more customer focused, Jamie Carson, Chorley Council

291107 Customer Profiling

291107 Data Interchange

291107 Regional Improvement and Efficiency Strategy Presentation

291107 Where you Live Ward Websites, Julie Scotland, Newcastle City Council

• The Business Customer for Local Authorities - 9 November 07, Ramside Hall, Durham

091107 Agenda

091107 Simplified Business Support - Jo Boaden, Business Link

091107 A National Standard for Business Customers - Rita Wilson, Business Matters

• Standards and Performance in Customer Services - 28 September 2007, St James' Park, Newcastle

280907 Agenda: Customer First Network

280907 Local Authority Contact Centre Benchmark Group, Harry Gulrajani

280907 North Tyneside and Varney

280907 Event Summary: Customer First Network

• Customer Focus Good Practice - 22 June 2007, Lumley Castle, Durham

220607 Agenda

220607 Bunny Hill Case Study IDeA

220607 Embedding Customer Awareness in service design, David Payne, District of Easington

220607 Understanding Customers for Local Services, Mary Tetlow

220607 Using Local Intelligence to Shape Services, Brad Webster, East Riding of Yorkshire

• Customer First and esd-Toolkit Joint Event - 22 March 2007, Ramside Hall, Durham:

220307 Agenda

220307 Audit Commission Driving Improvement, G Norris

220307 Customer Strategies Workshop Outcomes

220307 EiP Transforming Govt by Starting from People, A Doulton

220307 ESD Toolkit Channel Strategy Workshop

220307 Metaskil The Customer Journey

220307 Newcastle CC Customer Service Strategy, Helen Batey

• Customer First Network Launch - 19 January 2007, Durham County Cricket Club:

190107 Agenda

190107 Online Skills Audit, Mick Brodie, NEREO

190107 Practical Approaches to Customer Focus, Alex Chapman, ROL

190107 STEP Project, Danny Budzak

190107 Take-Up and the LG White Paper, Peter Blair, CLG

190107 What does Varney mean for the North East, Mike Short, NECE